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Booking Condition & Term
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Bookings are made to our office by email: info@halongbayboat.com by facsimile or telephone and shall be confirmed within 5 working days. How to pay
1/ Bank Transfer (Strongly recommended) to our bank account:
Settlement of Accounts Account name: Asiaking. Co., Ltd Account number: 0011372020491 Bank name: Vietcombank Bank Address: 198 Tran Quang Khai str., Hanoi, Vietnam Tel: +844-9361712 SWIFT: BFTVVNVX Website: www.vietcombank.com.vn
2/ Money Transfer Services (Also strongly recommended) + Western Union Services (Quick, famous http://www.westernunion.com/info/selectCountry.asp + Money Gram http://www.moneygram.com/index.htm Recipient information in case you use MoneyGram and Western Union Services : Recipient's name: Ngo Thi Thu Trang ( Last name + Middle name + first name ) ID: 111900866 Cell phone: +84-983256114
3/Master or Visa Card Please completed the Credit Payment Form with full informations requested. For the payment by credit card, the fee is 3.5% of the amount ( Note : credit card holder must be our traveler ) Deposits All trips require a deposit of 30% USD of total amount. The deposits will confirm your reservation until 45 days prior to trip departure, at which time the balance of the trip is due. If the balance is not paid in full by the due date, we will regard the booking as cancelled. Cancellations As a
general rule, unless otherwise stated, our policy is that all
cancellation must be informed in writing either by email or fax.
Cancellations will be charged as follows: Travel Insurance Trip insurance is required for our trips. An insurance policy number for our all-inclusive travel insurance, which includes trip cancellation, medical, and other coverage, should be confirmed upon your trip departure. Tour cost Tour costs and what inclusion/exclusion are listed on the itinerary for each tour. Unless indicated otherwise on the tour itinerary, the tour fee includes: accommodations in double/twin occupancy and most meals, all transportation during the tour, entrance fees , and services of a local tour guide. Tour costs are based in USD and per person. No refunds will be given for unutilized services Voucher Voucher will be issued by HalongBayBoat.Com after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax or snail mail to passenger. Liability No refunds nor exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member. HalongBayBoat.Com is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have full travel insurance covered. This include trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, HalongBayBoat.Com will endeavor to substitute a suitable arrangement of similar value. Complaints/Refunds: Mekong Boat will act as an intermediary between the clients and other services suppliers such as air, train, boat, hotels in the event of any complaint. Tel : +84 4 7151639, Fax : +84 47151675 , Hotline + 84 912262119, Email : info@halongbayboat.com |